Privacy Policy
Last Updated: February 2025
Our Commitment to Data Protection
At Prime Conon, we understand that trust forms the foundation of our client relationships. This Privacy Policy demonstrates our commitment to protecting your personal data and maintaining the highest standards of confidentiality in all our business operations.
This policy applies to all personal data collected through our website, during consultations, and throughout our service delivery. We adhere to Singapore's Personal Data Protection Act (PDPA) and international data protection standards.
Scope: This policy covers our website (www.primeconsulting.sg) and all services provided by Prime Conon to clients across Southeast Asia.
Information We Collect
Contact Information
- Full name and professional title
- Business email address
- Contact telephone numbers
- Organization name and address
Business Information
- Company details and industry sector
- Business challenges and requirements
- Financial information relevant to engagements
- Strategic plans and operational data shared during consultations
Usage Data
- IP address and browser information
- Pages visited and interaction patterns
- Access times and referring websites
- Device and operating system information
Communication Data
- Correspondence via email or contact forms
- Meeting notes and consultation records
- Feedback and service evaluations
- Marketing preferences and consent records
How We Use Your Information
Service Delivery
To provide strategic advisory services, prepare customized recommendations, facilitate workshops, and deliver agreed consulting engagements.
Communication
To respond to inquiries, schedule consultations, provide project updates, and maintain ongoing client relationships.
Business Development
To understand market needs, develop new service offerings, and share relevant insights and thought leadership content with your consent.
Legal Compliance
To fulfill regulatory requirements, maintain professional standards, comply with legal obligations, and protect our legitimate business interests.
Website Improvement
To analyze usage patterns, enhance user experience, optimize content delivery, and ensure website security.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
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Consent: For marketing communications, newsletter subscriptions, and optional data processing activities
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Contract: To deliver consulting services, process engagements, and fulfill our professional obligations
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Legitimate Interest: For business operations, service improvement, and maintaining professional relationships
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Legal Obligation: For tax compliance, regulatory reporting, and anti-money laundering requirements
Data Protection & Security
We implement comprehensive security measures to protect your personal data:
Technical Measures
- • End-to-end encryption for data transmission
- • Secure servers with firewall protection
- • Regular security audits and penetration testing
- • Multi-factor authentication systems
Organizational Measures
- • Strict access controls and authorization
- • Regular staff training on data protection
- • Confidentiality agreements for all personnel
- • Incident response and breach protocols
Data Management
- • Data minimization principles
- • Regular data accuracy reviews
- • Secure data disposal procedures
- • Backup and recovery systems
Compliance Standards
- • ISO 27001:2013 certification
- • PDPA compliance protocols
- • Industry best practices adoption
- • Regular compliance assessments
Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
Note: Certain data may be retained longer if required by law or for legitimate business purposes such as legal proceedings or regulatory compliance.
Your Data Protection Rights
Under data protection laws, you have the following rights regarding your personal data:
Right to Access
Request copies of your personal data we hold and information about how we process it
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Object
Object to processing of your personal data for direct marketing or based on legitimate interests
Right to Data Portability
Receive your personal data in a structured, machine-readable format
Right to Withdraw Consent
Withdraw consent for data processing at any time where consent is the legal basis
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Third-Party Data Sharing
We do not sell, trade, or rent your personal data. We may share your information with:
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Service Providers: Trusted partners who assist in delivering our services (e.g., cloud hosting, email services) under strict confidentiality agreements
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Legal Authorities: When required by law, court order, or to protect our rights and safety
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Professional Advisors: Lawyers, accountants, and auditors bound by professional confidentiality
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Business Transfers: In the event of merger, acquisition, or sale of assets, with continued protection assured
International Data Transfers
As we operate across Southeast Asia, your data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards including:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for intra-group transfers
- Your explicit consent where required
Contact Our Data Protection Team
For questions about this Privacy Policy, to exercise your rights, or to raise concerns about our data practices:
You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore if you believe we have not handled your personal data appropriately.
Policy Updates: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification. The "Last Updated" date indicates the most recent revision.